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At high school it became a yearly tradition (to my mother’s happiness) that I received the pastoral award for my contribution towards caring for fellow students. When asked the popular question, ‘What do you want to do when you grow… Read More
In preparation for presenting at this years ITSM14 I started to think about the future of service management. In 2030 we can guarantee the world will be very different and service management will have reacted to the changes, adapted, grown… Read More