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Recently at the IT Service Management 2014 conference I got into a debate via social media about the need for a Chief Digital Officer. The presentation was on cloud computing and service management and the presenter suggested that an organisation… Read More
It almost sounds like a joke from the 1970s; did you hear the one about the wife who was right first time and always right! But, that’s how we want to be in 2014 with our information, right first time… Read More