Tag Service Management
In preparation for presenting at this years ITSM14 I started to think about the future of service management. In 2030 we can guarantee the world will be very different and service management will have reacted to the changes, adapted, grown… Read More
Prioritising for a CIO in the current industry climate and at the speed of technology innovation is probably the hardest task for a modern CIO. Every new initiative and trend warrants some prioritisation, and there will be a champion for… Read More
Richard Horton is a Service Delivery Manager at the NIHR CRN, he has responsibility for the service improvement of one of our major systems over the last 18 months, turning around a service described by some as the ‘rotten tomato’… Read More