In preparation for presenting at this years ITSM14 I started to think about the future of service management. In 2030 we can guarantee the world will be very different and service management will have reacted to the changes, adapted, grown and evolved to be something incomparable to the service management we live and breath today.… Read More
I really couldn’t decide whether to call this article ‘WiFi Enabled Cows’ or ‘Ubiquitous Computing’ so I went with both for the benefit of humour and technology… We stand on the verge of the so called ‘Internet of Things’, a world where smart, low powered, limited CPU and memory devices connect almost ‘anything’, including ‘living… Read More
Currently a large part of my team seems to live for delivering demonstrations of our new system, it is set to go live in the next few weeks and the team are out and about building an understanding across the organisation of what it will replace, what it will deliver, and how it will be… Read More
The race for the truly smart home is on, when your fridge can create your shopping list on your phone. It can add to that list as your friend takes the last cold beer, advising you which supermarket to call at on the way home from work to pick up the best value replacement! Then… Read More
A headline caught my eye in a magazine in a hotel bar in Brussels, ‘ Solutions take second place to the story…’ This headline prompted me and another person from the UK to reach for the magazine and want to read further. This story is about both the application of the concept in the magazine… Read More