All posts tagged Service Management

Service management in 2030, an event horizon!

In preparation for presenting at this years ITSM14 I started to think about the future of service management. In 2030 we can guarantee the world will be very different and service management will have reacted to the changes, adapted, grown and evolved to be something incomparable to the service management we live and breath today.… Read More

Prioritising – The hardest task?

Prioritising for a CIO in the current industry climate and at the speed of technology innovation is probably the hardest task for a modern CIO. Every new initiative and trend warrants some prioritisation, and there will be a champion for each new concept somewhere in your business that feels their choice should be your number… Read More

Guest Blog – And the problem is…

Richard Horton is a Service Delivery Manager at the NIHR CRN, he has responsibility for the service improvement of one of our major systems over the last 18 months, turning around a service described by some as the ‘rotten tomato’ service into one that the service board are now hugely proud of. When organisations look… Read More